Privacy Policy

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Last Updated: Feb. 14, 2026, 3:34 p.m.

Queenmadam.be Privacy Policy

As the Queenmadam family, we place great importance on your personal data and privacy. This Privacy Policy has been prepared to explain in a friendly and clear manner how we process, protect, and share information collected through Queenmadam.be (the “Site”). Our aim is to build an open and honest relationship with you; to clearly explain which data we collect, why we collect it, how we use it, and what your rights are.

1. Why Should You Read This Policy?

  • It is your right to know what information is requested from you and how it is used when you register on Queenmadam, post a job listing, or browse the Site.
  • We act in accordance with the law, ethical rules, and the Turkish Law No. 6698 on the Protection of Personal Data (KVKK).
  • Protecting your data, ensuring your security, and maintaining transparency are our most important commitments.

2. What Information Do We Collect?

On Queenmadam, we collect information in two main ways:

  1. Information You Provide Directly
    • Membership and Profile Information: Data related to account management such as your first name, last name, email address, phone number, optionally your city/country, username, and password.
    • Listing and Project Details: When you create a job listing or submit an offer, information about your project (project title, description, budget, delivery time, etc.), the documents you share (drawings, photos), and additional notes.
    • Messaging and Communication Information: Conversations you share during on-site messaging, your responses to forms or surveys.
    • Payment and Billing Information: If you make a payment; financial details such as your credit/debit card information, billing address, and invoice number (payment transactions are carried out via secure infrastructures, and such information is stored in encrypted form).
  2. Information Collected Automatically
    • Cookies and Tracking Technologies: Cookies we use while you visit and navigate the Site, browser/device recognition (device fingerprint), your IP address, preferred language, screen resolution, when and how often you visit the Site, click history, and similar technical information.
    • Analytics Tool Data: Reports obtained via Google Analytics or similar tools to improve the performance of our Site (for example which pages you visit, time spent on pages, referral sources). Such data is anonymized and does not contain personal identifying information.

3. How and Why Do We Use Data?

3.1. Service Delivery and Improvement

  • Membership and Account Management: To enable you to register, log in, reset your password if forgotten, and update your profile settings.
  • Listing and Offer Process: To make it possible for you to post listings, receive and submit offers; to use messaging and project tracking. Archiving your projects and offer history.
  • Customer Support: To respond to your questions quickly and effectively and provide personalized support for your requests.
  • Payment and Invoicing: To collect project fees, generate invoices, and carry out accounting processes.

3.2. Optimization and Personalization

  • Measuring Site Performance: To analyze which pages receive more interest and which features need improvement.
  • User Experience: To offer you more relevant content and suggestions by analyzing your browsing habits (for example based on projects or categories you have visited).
  • Marketing and Communication: To send you platform updates, campaigns, special offers, and announcements via email or SMS (if you do not wish to receive such notifications, you can unsubscribe at any time).

3.3. Legal and Regulatory Requirements

  • Legal Obligations: To store certain data or share it with authorized institutions upon request due to KVKK and other relevant legislation (for example, court orders or requests from data protection authorities).
  • Security and Fraud Prevention: Reviews carried out to detect suspicious activities, prevent unauthorized access, and protect users’ rights and security.

4. Cookies and Similar Technologies

  • Queenmadam uses cookies to improve the Site experience, remember your preferences, and perform analytics.
  • Essential Cookies: Cookies that perform the Site’s basic functions (session management, security checks); if you disable these cookies, some features of the Site may not work.
  • Analytics Cookies: Help us understand which pages are more popular and where users spend time on the Site. This data is kept anonymously or in aggregate form.
  • Marketing Cookies: Used to personalize ads and content offers even after you leave the Site.
  • You can customize cookie preferences from your browser settings and disable them if you wish. However, your Site experience may be limited when cookies are turned off.

5. With Whom Can Information Be Shared?

Queenmadam does not share your personal data with third parties unless you consent or there is a legal obligation. However, in certain cases, your data may be shared with the following categories:

  1. Service Providers and Business Partners
    • Providers offering hosting and cloud services (database, server, backup services).
    • Institutions providing payment infrastructure (banks, payment processors), invoicing tools.
    • Companies providing technical support, customer service, or analytics services.
      These organizations are limited to the information they need; they are not permitted to use your data for any other purpose.
  2. Legal Requirements
    • In the case of a court order, an official request, or a legal obligation, we may be required to share data with competent authorities. In such cases, we share only the requested information and the most limited dataset possible.
  3. Job Listing and Project Context
    • When you post a job listing or submit an offer for a project, communication between the listing owner and the expert, project information, and shareable attachments may be visible within the scope of the listing. Because this information is shared directly between the parties, our ability as the Site to protect this content is limited to general network security.

6. How Long Do We Store Your Data?

  • Membership and Profile Data: Stored until you close your account or request deletion. After your account is closed, it is archived in an access-restricted manner in line with our legal record-keeping obligations under KVKK (generally 5 years).
  • Listing and Project Information: Even if a project is completed, it may be needed for future references, disputes, or statistical analyses, so it is kept in the system for a certain period (generally 2 years) after the listing is closed. Afterwards, it may be anonymized and used as reporting data.
  • Cookie Data: Cookie retention periods vary depending on the type of cookie. Some cookies are deleted at the end of the session, while others may remain on your device for months or years.

7. Security of Your Personal Data

  • Encryption and Technical Measures: All sensitive data (passwords, payment information, etc.) is protected with strong encryption algorithms. Site logins are performed via the HTTPS protocol.
  • Access Control: Hardware- and software-based firewalls, access restriction policies, and regular audits are implemented to prevent unauthorized access to your data.
  • Updates and Monitoring: Our systems are regularly updated, scanned for security vulnerabilities, and attacks/suspicious activities are monitored in real time.
  • Staff Training: Queenmadam employees and partners receive periodic training on data protection policies and security; access is granted only to data necessary for their job responsibilities.

8. Children’s Privacy

  • Queenmadam does not knowingly collect personal data from children under the age of 18. If you are under 18, you may use the Site only with the permission of a parent or legal guardian.
  • Membership should not be created on the Site without consent from a child’s parent or legal guardian. If you become aware that a child’s personal data has been shared without such consent, you can contact us immediately; after review, the data will be deleted as soon as possible.

9. Your Rights and Choices

Under Turkish legislation, within the scope of KVKK, you have the following rights regarding your personal data:

  1. To learn whether your personal data is processed,
  2. To request information about the purposes of processing,
  3. To request correction if your personal data is processed incompletely or incorrectly,
  4. To request deletion or destruction of your personal data in accordance with the conditions set out in KVKK,
  5. To learn the third parties to whom your data is transferred for the purposes of processing,
  6. The right to object to your data,
  7. To object if an adverse result arises against you as a result of analysis via automated systems.

To exercise these rights or submit your questions about our data processing, you can send an email to [email protected] or contact us via WhatsApp at +32 456 90 19 67. Your requests will be answered free of charge within the time periods set out in the legislation.

10. Links and Third-Party Content

  • The Site may contain links or integrations to third-party platforms (YouTube, Google Maps, social media widgets, etc.). These platforms are subject to their own privacy policies.
  • Queenmadam has no control over the content or data processing methods of these third-party sites; therefore, when you click such links or use integrations, we recommend reviewing the privacy policies of those sites.

11. Changes to This Policy

  • We reserve the right to renew, update, or improve this Privacy Policy from time to time.
  • Changes to the policy take effect as of the date they are published on the relevant page of the Site. In the event of significant changes, we will try to inform you via email or Site announcements.
  • By continuing to use the Site, you are deemed to have accepted the updated Privacy Policy.

12. Contact

You can contact us via the channels below for any questions, suggestions, or complaints related to privacy:

  • Email:
    Notifications:noreply@queenmadam.be
    Sales:sales@queenmadam.be
    Support:support@queenmadam.be
  • Phone: +32 456 90 19 67
  • Address: Excelsiorlaan 31, 1930 Zaventem, Belgium

13. Effective Date

This Privacy Policy is effective as of 01 June 2025.

As Queenmadam, we aim to earn your trust through the care we show for your personal data. We will always strive to protect your privacy with a transparent, friendly, and responsible approach.